Terms



Web site
No warranties of any kind are made on the accuracy of information posted on the site. User creations contain user submitted content and cannot guarantee accuracy over. Typographical errors and other mistakes happen. Endurance R/C reserves the right to change information without notice. Please check the terms often.


Shipping
Standard shipping and handling is $8.99 for orders within the USA and is provided by FedEx. All FedEx orders are tracked and insured. Shipping inside the USA for items under $10.00 is $4.99 is shipped via the USPS and is not tracked or insured. Shipping confirmation cannot be provided for orders shipped via the USPS. If you require this FedEx shipping is recommended. If you wish to obtain tracking or insurance please contact sales@endurance-rc.com before ordering. International shipping is not calculated at the time of order. Please contact sales@endurance-rc.com for international shipping quotes. All international orders are shipped via FedEx unless other arrangements are made. Handling will not be refunded for cancled orders due to international shipping prices or methods. Packages are usually shipped the following day but under certain circumstances it may take up to two weeks for the order to ship. Due to the volume of orders received Endurance R/C cannot grantee a package will be shipped to an alternate address other than what is listed on the payees account. Endurance R/C is not responsible for packages shipped to an incorrect address. Endurance R/C will not reduce the order value to avoid taxes/customs fees. Endurance R/C is not responsible for taxes or import fees. Tracking numbers will be automatically emailed to you when the package is checked into FedEx.


Receipts and Payment Confirmation
Receipts and invoices are provided via PayPal. Once you have submitted your payment you will received an report of the transaction details if shipping with FedEx. FedEx will provide a shipping status once the order has shipped. Orders shipped via the USPS will not receive shipping confirmation.


Returns
Endurance R/C guarantees the delivery of a working product. If the item is damaged upon arrival you may return it for a replacement within 14 days. Shipping is not refundable for any reason on all returned items. Endurance R/C reserves the right to reject returns. Undamaged returns or exchanges will be subject to a 20% restocking fee and must be in the original packaging. Returns for testing will be subject to a return shipping fee if hardware is not damaged otherwise Endurance R/C will replace the product and ship it back at no cost. Endurance R/C cannot accept returns on items that have been physicallymodified/changed or have been re-programmed with not Endurance R/C software or firmware. Software for purchase is not returnable, exchange for the same item only. Please see the "Software for Purchase" section for details on software returns. Please fully read all requirements and notes posted on the product pages before purchase. Special orders and custom projects are not refundable or returnable. Pan and tilt units as well as the accessories may contain cosmetic blemishes and do not qualify for exchange or returns without the restocking fee applied for this reason.

Web Store Ordering
Due to limitations in the ordering system the cart allows for the ordering of out of stock items. If an item is out of stock the payment will be refunded during normal business hours.


Tax
Residents in the state of Kansas are required to pay sales tax. Tax is calculated based upon the shipping address provided.


Limitation of Liability
In no event shall Endurance R/C be liable for any special, incidental, punitive, multiple, indirect or consequential damages of any kind. Endurance R/C does not authorize the use of its products to be used in life critical applications such as automotive, aircraft, military, medical, or emergency devices. Endurance R/C does not condone or authorize the use of it's products as weapons and will not provide support to companies using it's products for military purposes. Use Endurance R/C products wisely and take all necessary safety precautions! Endurance R/C cannot be liable for meeting any 3rd part obligations including contracts, timelines, or agreements of any kind.


Custom Projects and Full Kits/Complete Packages
All custom projects are handled on a case by case basis. All projects come with a non DOA warranty. After the project completion a Service Agreement/Maintenance plan may be purchased. If a client does not respond 30 days after completion, projects are assumed to be abandoned, null and void, and become property of Endurance R/C. Estimates are subject to a 10% cost overrun without additional approval. Please contact sales@endurance-rc.com for more details on custom projects. Full ServoCommander kits have a lead time of about two weeks. Transmitters are not kept in stock and are ordered on demand. Once the radio arrives a toggle switch is installed in the radio increasing the lead time.


Customer Service and Support
In order to keep costs down all customer service and support is performed via e-mail only with no exceptions. I try to get back to all e-mails within a days time. More often than not I am able to respond in the same day. Tech support is provided for the original purchaser only.


Software for Purchase
By installing the software you agree to the EULA provided. The software requires either a PCTx or Servo Controller to function properly. If you are unsure if your radio or other hardware is compatible, it is wise to purchase the software after verifying compatibility by using the sample applications. There are no refunds on software due to copyright. Updated versions are only provided at no cost to the original purchaser only.


Sample Software
No warranty or support is offered on any sample software. All sample software is open source and can be changed and modified by anyone.

© 2016, Endurance R/C LLC